CUSTOMER PRIVACY STATEMENT
Date of original issue: June 6, 2004
OUR COMMITMENT TO PRIVACY
Canscene Inc. are committed to controlling the collection, use and disclosure of the personal information provided by its customers.
A SINGLE POLICY
WHAT IS PERSONAL INFORMATION?
"Personal information" is personally identifiable information such as your name, residential address and e-mail address and includes information about your product and service subscriptions and usage, credit information and billing records, service and recorded complaints.
Personal information is collected by the Canscene Inc. only when you specifically and knowingly choose to provide it us such as when you subscribe to a Canscene website, enter a Canscene promotion or choose to receive information, products or services from the Canscene Inc.. We may also receive personal information from our business partners and other third parties provided that such third parties confirm to us that they have obtained your consent to the disclosure of your personal information.
Publicly available information, such as a public directory listing of your name, address, telephone number and electronic address, is not considered personal information.
COLLECTION AND USE OF PERSONAL INFORMATION
The Canscene Inc. collect and use your personal information primarily for the purpose of providing you with the products and services you have requested from us, including the daily delivery of news and related content through Canscene television, print and online properties.
Your personal information is used to communicate with you about your account and to provide you with information related to other Canscene publications and services. If you indicated that you were interested in receiving offers or information from selected Canscene sponsors or advertisers, your personal information would also be used to contact you or to send you e-mail materials and other mailings about products and services that might be of interest to you. You always have the option, however, to tell us not to share your personal information with others. or to exclude you from offers for other products or services.
If you enter a contest or other promotion offered by a Canscene Inc. or on a Canscene website, your personal information will be used to administer the promotion, including the use of your name and selected other information for the purposes of contacting, announcing and promoting the winners of the promotion.
The Canscene Inc. may also contact you from time to time to conduct market research and surveys in an effort to continually improve our product and service offerings.
Unless you specifically authorize us to release your personal information, or release is required or permitted by law, the Canscene Inc. will not sell, lease or trade your personal information to other third parties.
Anonymous or "non-personal" information gathered by the Canscene Inc. through our websites may be used for technical, research and analytical purposes. Information collected through surveys, existing files and public archives may be used by the Canscene Inc. to analyze their markets and to develop or enhance service offerings.
Canscene Inc. will only ask for information about you that we need and will only ask for it when we need it. When we ask you for the information, we will explain to you why we need it and what we are going to do with it.
We will seek your prior consent to the collection, use and disclosure of the information as required by applicable privacy legislation. Subject to legal and contractual requirements, you can refuse to consent to our collection, use or disclosure of information about you. You may also withdraw your consent to any further collection, use or disclosure of information about you at any time by giving us reasonable notice. If our intended disclosures or uses of information change, we will notify you accordingly.
Your personal information will not be used for any other purpose without your consent.
To enable us to more efficiently provide the products and services you have requested from us, the Canscene Inc. may share your personal information with selected third parties who are acting on our behalf as our agents, suppliers or service providers. Such third party service providers are provided only with such information as is necessary in the circumstances. Information provided to third parties may be used only for the purpose stipulated and is subject to strict terms of confidentiality.
The Canscene Inc. use a browser feature called a "cookie" to collect information anonymously and track user patterns on Canscene websites. A cookie is a small text file that is placed on your hard disk by a website. "Cookies" contain a unique identification number that identifies your browser, but not you, to our computers each time you visit one of our websites. Cookies tell us which pages of our websites are visited and by how many people.
Canscene Inc. will try to ensure that information about you is accurate, complete and up-to-date. However, please inform the Canscene Inc. to whom you provided your information of any change of name, address or other information. In the event you have questions about the accuracy of factual information we have collected about you, you will have access to that information in order to verify and update it. If we have disclosed inaccurate information about you to a third party, we will be pleased to contact the third party in order to correct the information.
If you have any questions about the collection, use or disclosure of your personal information by a Canscene Inc., or if you simply want to know whether we have any of your personal information on file, you may contact your local Privacy Compliance Officer. Except in limited circumstances, as specifically provided by applicable privacy legislation, the Canscene Inc. can tell you whether they hold personal information about you. They can tell you the source of the information, allow you access to your personal information and find an account of the use that has been made or is being made of the information and the third parties to which it has been disclosed.
The Canscene Inc. will only refuse access to information about you in those circumstances permitted or required by applicable privacy legislation. If the Canscene Inc. refuses access to you, it will provide you with the reasons for its refusal upon request. Exceptions may include information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, and information that is subject to solicitor-client or litigation privilege. The Canscene Inc. will respond to your requests for access in accordance with applicable privacy legislation.
QUESTIONS OR CONCERNS
Canscene Inc. has procedures in place to receive and respond to complaints or inquiries about its handling of personal information. They will describe the complaint procedures to anyone who makes inquiries or lodges complaints.
If you are not satisfied with the response from Canscene Inc. after making a complaint, you may have recourse to additional remedies under applicable privacy legislation. For further information, please contact the federal Privacy Commissioner or your provincial Privacy Commissioner, as applicable. Contact information is available on our website or by contacting any one of the Canscene Inc..